Once a support request to Qotilabs has been created, we make our best-effort to respond to your request within one business day.

Business Hours

Our support team is based in Paris, France. Our business hours are 9:30 AM – 6 PM CET, Monday through Friday. We are closed on public French holidays.

Support Channels

Submit a request through our support request page or send email to support@qotilabs.com. We currently do not offer phone support.

Support Includes:

  • Answering questions about product functionality;
  • Help with issues during installation;
  • Help troubleshooting problems;
  • Help identifying work-arounds.

Support Does Not Include:

  • Product training;
  • Support for customers who do not have a valid maintenance license;
  • Support for products installed on a JIRA version which has not been formally released or supported by our add-ons;
  • Support for products installed on a JIRA version no longer supported by Atlassian.
We offer support in both English and French.