Once a support request to Qotilabs has been created, we make our best-effort to respond to your request within
one business day.
Business Hours
Our support team is based in Paris, France. Our business hours are 9:30 AM – 5:30 PM CET, Monday through Friday. We are closed on
public French holidays.
Support Channels
Please submit a request through our
product support portal. We currently do not offer phone support.
Support Includes:
- Answering questions about product functionality;
- Help with issues during installation;
- Help troubleshooting problems;
- Help identifying work-arounds.
Support Does Not Include:
- Product training;
- Support for customers who do not have a valid maintenance license;
- Support for products installed on a JIRA version which has not been formally released or supported by our add-ons;
- Support for products installed on a JIRA version no longer supported by Atlassian.
We offer support in both English and French.
